Social Media and Communications

Upcoming Webinars

David Fisher
Katie Nelson
08 / 13 / 2024

Sometimes it takes new technology to get a new lead on an old, unsolved case. Sometimes, it takes a team to divide and conquer and catch a killer. Learn how [...]

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Angelina Martin
09 / 12 / 2024

Join us for an insightful webinar designed to introduce you to the world of AI tools. In this session, you'll discover how AI can transform the way you handle repetitive [...]

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Sarah Boyd
09 / 17 / 2024

Back by popular demand: innovative ideas for community engagement that build trust and prevent crime. Learn how law enforcement agencies are using creativity to connect with many different segments of [...]

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Recorded Webinars

Sarah Boyd
Nelly Miles
Katie Nelson
Kate Kimble

Public Information Officers (PIOs) serve multiple functions critical to agency operations and public relations while facing multiple pressures and challenges from internal and external stakeholders. This webinar provides guidance for [...]

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Katelyn Smith
Arie Perliger

The threats of violent far-right groups are all too real as evidenced by years of data showing the lethality of these groups. This webinar aims to arm criminal justice professionals [...]

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Katie Nelson

Crafting an effective social media policy demands a comprehensive approach that takes into account the benefits and implications of social media usage for the individual on a personal and professional [...]

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Michelle Welch

Prosecutors handling high-profile cases, particularly those involving animal rights often attract significant media attention and public scrutiny. All of that can take a toll on one’s well-being. Michelle Welch [...]

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Jennifer Toussaint

Public safety and helping professions are typically struggling with a surplus in workload while operating on a shortage of resources. Collaboration often serves as the secret ingredient that allows these [...]

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Alex Saragusa
Jake Becchina
Mindy Earle
Sarah Boyd
Kate Kimble

In an era where law enforcement faces heightened scrutiny, fostering trust within the community has become critically important. Such conditions require approaches beyond traditional engagement methods that may no longer [...]

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Al Cobos

How to make communication effective within organizations? How to get buy-in, not just compliance, from followers? How can teams and agencies be better through a zero-cost way? Al Cobos returns [...]

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Sarah Boyd

Clay County Sheriff's Office Facebook page was hacked in November 2021 and the culprits were traced halfway around the world. Sarah Boyd shares her experience as the Public Relations Manager for [...]

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Kate Kimble

Social media created an interesting twist to human interactions. Sometimes, for some people, it can become so toxic that a social media detox is needed for mental well-being. The negativity [...]

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Kym Craven
Jenn Rineer
Katherine Hoogesteyn

Many police agencies strive to recruit more women applicants and members of other minoritized groups. Yet, until recently, there has been very little evidence to guide practice in this area. [...]

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Dara Nelson

On January 15, 2022, the Saturday before Martin Luther King Jr. day, a gunman armed with a pistol, took four people hostage in the Congregation Beth Israel synagogue in Colleyville, Texas. The [...]

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Brian Bubar

In the realm of crisis communication, navigating the intricacies of critical incidents and effectively engaging with communities is a complex endeavor. Captain Brian Bubar of the San Pablo Police Department [...]

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Angelina Martin

These days, social media marketing is a valuable skill for just about any entity that wants to reach and engage with its target audience. The same is true for the [...]

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Alaina Gertz

On January 6th, 2021, a violent mob attempted to disrupt the counting of electoral ballots by launching an assault on the United States Capitol. The Metropolitan Police Department (MPD) swiftly responded [...]

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Katie Nelson

How we feel inside emanates outside. The same can be said with organizations. When employees are provided with what they are needed inside, they are able to better assist the [...]

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Jeremy Warnick

The news media still plays a significant role in shaping public perceptions of law enforcement. However, the 24-hour news cycle and competitive media landscape create challenges for public safety agencies [...]

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Don Redmond

Unmanned Aerial Systems (UAS) better known as drones are being adopted by more and more public safety agencies to improve first responder service. But given that it is still a [...]

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Genevieve Judge

Utilizing mobile devices to create videos can be an effective yet easily-implementable way to capture and document incidents in real time as well as create compelling messaging for law enforcement. [...]

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Katie Nelson
Kate Kimble

Various strategies have been developed in the realm of policing when it comes to improving the performance as well as the reputation of the profession. One approach that is being [...]

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Angelina Martin

Content is king. This is a phrase that has been used in the tech space since the 1990s. In 2023, does this adage still measure up? Is it still content that [...]

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Mickey Osterreicher
Nelly Miles
Michael Parker
Katie Nelson

In a world of 24-hour news cycles and the public demanding information at the soonest possible time, the importance of Public Information Officers in law enforcement is made apparent. This [...]

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Angelina Martin

71% of people check their smartphones within 10 minutes of waking up. Whether it is just to check the time, critical emails or messages received, or catch up on news and other [...]

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Sarah Boyd

We all saw over the last 20 years how access to information through the internet quickly morphed into the proliferation of disinformation. It started with chain letters and spam, which then [...]

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Steven A. Smith Jr.
Philip Smith
Katie Nelson

In a fast-paced and highly critical world where information and misinformation spread in a matter of seconds, having a Public Information Officer (PIO) for law enforcement agencies is no longer [...]

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Kate Kimble

In today’s world where information is expected to be delivered to the public in real-time – almost any industry is required to have someone with some level of graphic design [...]

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Angelina Martin

Animal welfare organizations and the communities they serve have a symbiotic relationship. The community seeks the animal welfare agency’s help when they have situations that entail specialized skills and [...]

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Mickey Osterreicher
Michael Parker

A picture is worth a thousand words – but a video of a police officer can garner a million views and is on the internet forever. In today’s world, cameras [...]

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Madeline Noblett
Kate Kimble

Public service agencies are recognizing the importance of a multi-disciplinary and inter-agency approach to critical incident response as well as the significance of public information and communications teams in these [...]

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Nelly Miles

Critical incidents, particularly officer use of force and officer-involved shootings, create challenges for law enforcement agencies. But more than the details of the event or the people involved in it, [...]

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Katie Nelson

Given the sheer number and extent of events and incidents that have been transpiring one after another, public safety agencies are trying to come up with ways to be able [...]

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Angelina Martin

Coordinating efforts amidst disasters and critical events means unexpected turns of events and other variables that emerge that will render decision-making and serving the community more difficult. This gets even [...]

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Katie Nelson

As people’s lives get more and more intertwined with the digital world, actors with criminal intent are leveraging social media and other online spaces to wreak havoc, threaten communities, [...]

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Angelina Martin

Social media marketing is important. But this fact was only emphasized further during the pandemic as people were told to stay in their homes and marketing efforts that require physical [...]

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Katie Nelson

A lot has changed in terms of how people consume information and remain up to date with current events. From waiting to watch the news at a fixed time of [...]

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Kate Kimble

We’re all living in a world where information is being released for public consumption constantly. Unfortunately, some of these are actually inaccurate or just deliberate misinformation. Public safety agencies [...]

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Emily LaGratta

The justice system is under heavy scrutiny. The outcome of this is the public’s deteriorating trust in the agencies and processes within. Trust-building is paramount, but the question being [...]

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Katie Nelson
Kate Kimble

Transparency is a success indicator in the public service space. How do organizations effectively achieve this in their efforts in an arena that deals with sensitive if not classified information? [...]

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Katie Nelson

The last 12 months have been intense. In between a pandemic that threw off the whole world, the attack on the Capitol, incidents that pushed the BLM and StopAAPIHate movements into [...]

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Katie Nelson

Dealing with critical incidents is a default setting for those working in the law enforcement arena. Those in the front lines are putting themselves at risk handling some of the [...]

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Joel Finelstein
John O'Hare
Bob Jensen
Paul G. Goldenberg
Mark Pfeifle

This is the final installment of Justice Clearinghouse’s Disinformation Webinar Series. The first two webinars provided an overview of the damage that disinformation has brought on to the law [...]

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Jeffery Carroll
Alex Goldenberg
Glen Mills
Paul G. Goldenberg
Mark Pfeifle

Disinformation is wreaking havoc on our modern society. The January sixth attack on the Capitol is one of the most glaring and horrifying examples of which. Groups that operate on [...]

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John J. Farmer, Jr.
Paul G. Goldenberg
Graham Brookie
Chris Swanson
Donald J. Mihalek
Mark Pfeifle

Information circulated in online platforms is being leveraged to mobilize the population to stand up for justice and accountability. But the same channels are used to spread false information that [...]

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Katie Nelson

If you’re finding yourself not performing at your best the past months, you’re not the only one. The past 9 months or so had been surreal, from natural disasters, [...]

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Rick Hodsdon

In an era when nearly everyone is equipped with a smart phone with audio-visual recording ability the number of recorded negative encounters between law enforcement and the public over the [...]

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Clifford Pinkney
David Hutchinson
Mark Pfeifle
James Stuart
David Beth

Incidents of civil unrest have been materializing in different parts of the US. The issue itself is complex and unfortunately, it is the law enforcement agencies that are bearing the [...]

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Katie Nelson

Gone were the days when it considered acceptable for organizations to just say “no comment” when asked for a statement.  Innovations in communication and broadcasting created a world where the [...]

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Nina Stively

By nature, the public sector is subjected to scrutiny on their decisions and actions, ensuring tax dollars are being spent sensibly. On social media, the criticism is amplified many times [...]

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Katie Nelson

People’s lives are now online and expect the same for the public sector – to deliver services, provide information, and engage with the population online, and in critical situations, real-time. [...]

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Corey Dobridnia

Any public agency knows that a community’s trust is the best measure of return of investment. And how does an organization gain trust? Through its engagement with the community [...]

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Katie Nelson

The use of social media gave people the freedom and power to share their stories and experiences. Some abused this which resulted in the proliferation of false information and fake [...]

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Corey Yunke

Any agency that delivers services to the community understands the value in engaging the citizens and that return on investment is measured through the trust earned. It’s another story [...]

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Corey Yunke

From being a place in the internet where students merely kill their time to connect and meet people through their network of friends, social media has evolved into a one-stop [...]

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Corey Yunke

There’s a common misconception that social media management is fast, free and easy. Unlike our personal social media accounts, managing social media for an organization requires a working budget, [...]

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Corey Yunke

While social media is viewed as nothing but an avenue to kill time for most people, it has evolved into playing a critical role for institutions – from private companies to [...]

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Dean Cunningham
Kate Kimble

Technology helped a lot for people to keep in touch and stay updated whether it is with other people or with their community. Every minute, millions of content are being [...]

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Cassidee Carlson

The recent shooting in Kentucky was the 11th of the year, and the worst so far. This statistic is difficult to wrap our heads around as it is only 25 days [...]

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Cassidee Carlson

A few weeks ago, we went through the detailed timeline of the Century 16 Theatre Shooting in Aurora Colorado. Lieutenant Stephen Redfearn of the Aurora PD recounted the events as a [...]

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Articles

Webinar Presenters Nelly Miles, Sarah Boyd, Kate Kimble, and Katie Nelson answered a number of your questions after their presentation, Media Mavens: A PIO Panel about How Small Teams Deliver [...]

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Webinar presenter Katie Nelson answered a number of your questions after her webinar, Can We Do That? How to Ensure You Have a Solid Social Media Policy. Here are just [...]

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Webinar presenter Jennifer Toussaint answered a number of your questions after her webinar, Who's Missing? Creating and Repairing Relationships to Improve the Lives of Animals and People in Your Community. [...]

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Webinar Presenters Sarah Boyd, Kate Kimble, Det. Mindy Earle, Officer Alex Saragusa, and Capt. Jake Becchina answered a number of your questions after their presentation,  Out of the Box Ideas [...]

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Kate Kimble shared so many insights during her webinar, Navigating Negativity: Strategies for Managing Trolls and Online Critics. Here's just one. "When we take the high road and respond professionally, [...]

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Webinar presenter Al Cobos answered a number of your questions after his presentation, Executive Communication: Getting Your People to Understand Your Message.  Here are just a few of his responses. &[...]

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Webinar presenter Sara Boyd answered a number of your questions after her webinar, Surviving a Social Media Hack. Here are just a few of her responses.   Audience Question: Our [...]

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Webinar presenter Kate Kimble answered a number of your questions after her webinar, Navigating Negativity: Strategies for Managing Trolls and Online Critics. Here are just a few of her responses. &[...]

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Webinar presenter Dara Nelson answered a number of your questions after her webinar, The PIO Response to a Hostage Situation. A Case Study of the Congregation Beth Isreal Synagogue. Here [...]

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Webinar presenter Angelina Martin answered a number of your questions after her webinar, Top Social Media and Communications Challenges for Animal Welfare Agencies. Here are just a few of her [...]

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During her webinar, Katie Nelson shared a number of great insights and statistics during the webinar, Secrets Don't Make Friends: How to Ensure You Are Communicating Well with Your Internal [...]

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During her webinar, Katie Nelson shared a number of great insights and statistics during the webinar, Secrets Don't Make Friends: How to Ensure You Are Communicating Well with Your Internal [...]

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During her webinar, Katie Nelson shared a number of great insights and statistics during the webinar, Secrets Don't Make Friends: How to Ensure You Are Communicating Well with Your Internal [...]

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Webinar presenter Katie Nelson answered a number of your questions after her webinar, Secrets Don't Make Friends: How to Ensure You Are Communicating Well with Your Internal Audiences. Here are [...]

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Webinar presenter Jeremy Warnick answered a number of your questions after his presentation, Breaking through the Media: Time Tested and New Strategies to Secure Positive News Coverage. Here are just [...]

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Webinar presenter Genevieve Judge answered a number of your questions after her webinar,  Creating Compelling Videos on the Fly: Lessons for Criminal Justice Professionals. Here are just a few of [...]

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Webinar presenters Katie Nelson and Kate Kimble answered a number of your questions after their presentation, Navigating the Pathway to Public Trust. Here are just a few of their responses. &[...]

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Katie Nelson always has so many great insights to share during her webinars. This was just one that caught our attention: "A successful response is like a cake recipe. You [...]

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Webinar presenter Angelina Martin answered a number of your questions after her presentation, Social Media Marketing for Animal Shelters. Here are just a few of her responses.   Audience Question: [...]

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Such a great and important reminder that Steve Smith made during the PIO panel discussion, "A PIO Reflection Panel: Experiences, Tips and Lessons Learned." "Keep your people informed. They can [...]

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Katie Nelson always has so many great insights to share during her webinars. This was just one that caught our attention: "An informed community is an educated community. And an [...]

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Webinar presenters Elizabeth Dunn, Rebecca Morgenstern Brenner, and Dr. John Schultz answered a number of your questions after their presentation,  Town and Gown: Partnering with Academic Organizations to Leverage Additional [...]

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Webinar panelistsMIckey Osterreicher, Nelly Miles, Katie Nelson, and Mike Parker answered a number of your questions after their presentation, Frenemies: A PIO Panel Discussion about Rights and Limitations to Record, [...]

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Webinar presenter Sarah Boyd answered a number of your questions after her presentation, Combatting Misinformation: What Criminal Justice Agencies Need to Know.  Here are just a few of her responses. &[...]

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Webinar presenters Philip Smith, Steven Smith, and Katie Nelson answered a number of your questions after their presentation, A PIO Reflection Panel: Experiences, Tips and Lessons Learned.  Here are just [...]

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Webinar presenter Kate Kimble answered a number of your questions after her presentation, Graphic Design for Public Engagement.  Here are just a few of her responses.   Audience Question: With [...]

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Webinar presenter Angelina Martin answered a number of your questions after her presentation, Social Listening for Social Content for Animal Shelters.  Here are just a few of her responses.   [...]

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Webinar presenter Nelly Miles answered a number of your questions after her presentation When Your Investigation Becomes an International Crisis: The PIO's Role during Major Events.  Here are just a [...]

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Awww, Nicole, you made us blush. Thank you for your kind words!         To learn more about our upcoming webinars, click here. To learn how to become [...]

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Webinar presenter Jonni Redick answered a number of your questions after her presentation, Join Incident Responses to Major Incidents: How Law Enforcement and Other Partners Can Truly Work Together. Here [...]

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Webinar presenter Angelina Martin answered a number of your questions after her presentation, Social Media and Disaster-Related Events for Animal Shelters. Here are just a few of her responses.   [...]

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Angelina Martin shared a number so many great reminders during her webinar, Social Media Marketing for Animal Shelters.  Here’s just one that she shared. "In social media, always follow [...]

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Angelina Martin shared so many great reminders during her webinar, Social Media Marketing for Animal Shelters.  Here’s just one that she shared. "Always use social media for social good. &[...]

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Angelina Martin shared a number of great reminders during her webinar, Social Media Marketing for Animal Shelters.  Here’s just one that she shared. "The first rule of social media [...]

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Webinar presenter Katie Nelson answered a number of your questions after her presentation, Social Media Threat Assessments. Here are just a few of her responses.   Audience Question: Is there [...]

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Webinar presenter Angelina Martin answered a number of your questions after her presentation, Social Media Marketing for Animal Shelters. Here are just a few of her responses.   Audience Question: [...]

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Webinar presenter Kate Kimble answered a number of your questions after her presentation, Crisis Communication Basics: Speaking Up When You Don't Know What to Say.  Here are just a few [...]

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Webinar presenter Al Cobos answered a number of your questions after his presentation, Motivational Conversations for Community Building.  Here are just a few of his responses. Audience Question: How can [...]

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Webinar presenter Emily LaGratta answered a number of your questions after her presentation, Communicating Trust: Can Simple Website Edits Boost Legitimacy? Here are just a few of her responses.   [...]

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Webinar presenters Katie Nelson and Kate Kimble answered a number of your questions after their presentation, Transparency in the Digital Era. Here are just a few of their responses.   [...]

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Webinar presenter Katie Nelson answered a number of your questions after her presentation, Public Information Post-George Floyd. Here are just a few of her responses.   Audience Question: We are [...]

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Webinar presenter Katie Nelson answered a number of your questions after her presentation, Is Your Chief Ready for Media Interviews - Preparation is Key. Here are just a few of [...]

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Webinar presenters John Farmer, Paul Goldenberg, Graham Brookie, Chris Swanson, Don Mihalek, and Mark Pfeifle answered a number of your questions after their presentation, The Unintended Consequences of Disinformation Campaigns [...]

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Katie Nelson shared a number of excellent insights and advice during her webinar, Stand Up, Stand Out: How Social Media Enhances Your Staying Power. Here’s just one reminder she [...]

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Webinar presenter Katie Nelson answered a number of your questions after her presentation, You Matter: Self Care for PIOs.  Here are just a few of her responses.   Audience Question: [...]

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Webinar panelists Sheriffs David Hutchinson, James Stuart, David Beth, Clifford Pinkney (ret), presenter Mark Pfeifle and NSA Executive Director Johnathan Thompson answered a number of your questions after their presentation, [...]

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Katie Nelson shared a number of excellent insights and advice during her webinar, Stand Up, Stand Out: How Social Media Enhances Your Staying Power. Here’s just one reminder she [...]

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Dr. Jeff Fox, PhD shared some incredible insights and advice during the webinar, Creating and Maintaining a Professional Workplace: Managing Difficult People, and Dealing with Negativity.  Here’s just one [...]

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Katie Nelson shared a number of excellent insights and advice during her webinar, Stand Up, Stand Out: How Social Media Enhances Your Staying Power. Here’s just one reminder she [...]

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Webinar presenter Katie Nelson answered a number of your questions after her presentation, Stand Up, Stand Out: How Social Media Enhances Your Staying Power. Here are just a few of [...]

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Christina McCale

When a major event happens, such as a mass casualty incident, first responder agencies can be deluged by local, national -- even international press... Not to mention social media. It [...]

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