Social Media and Communications

Upcoming Webinars

06 / 23 / 2022

Today’s public information officer (PIO) has to juggle providing timely, accurate information to the public while protecting the integrity of sensitive investigative information in the face of crisis.  The [...]

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07 / 12 / 2022

From natural disasters to criminal incidents, public safety situations often involve multiple agencies. Silo statements shared during a crisis can result in mixed messaging. In this presentation, Police PIO Kate [...]

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07 / 26 / 2022

Mickey Osterreicher and Mike Parker are a unique team presenting an informative and lively program about the rights and limitations of journalists and citizens to photograph and record police officers [...]

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08 / 11 / 2022

This live presentation is designed specifically for animal shelter representatives who want to learn more about the basics of social media marketing regarding the aspects of social listening and the [...]

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08 / 18 / 2022

Graphic design has become a "duty as assigned" for PIOs and public engagement teams. Whether you've been tasked with creating an event flyer or developing social media posts, using solid [...]

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09 / 22 / 2022

Hear from a panel of public information officers talk about their experiences, tips and tricks, and how they keep themselves sane when everything seems to be going sideways.     [...]

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10 / 04 / 2022

International bots, troll farms, shepherds: they have been active on social media for more than a decade, but in recent divisive years, they’ve really come to the forefront for [...]

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11 / 01 / 2022

This live presentation is designed specifically for animal shelter representatives who utilize social media and want to learn more about how to manage your online reputation. Posting compelling content to [...]

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11 / 08 / 2022

Mike Parker will lead an informative and lively panel discussion with Mickey Osterreicher and others about the rights and limitations of journalists and citizens to photograph and record police officers [...]

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02 / 07 / 2023

This live presentation is designed specifically for animal shelter representatives who want to learn more about the basics of social media marketing and how to build out a social media [...]

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Recorded Webinars

Katie Nelson

Given the sheer number and extent of events and incidents that have been transpiring one after another, public safety agencies are trying to come up with ways to be able [...]

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Angelina Martin

Coordinating efforts amidst disasters and critical events means unexpected turns of events and other variables that emerge that will render decision-making and serving the community more difficult. This gets even [...]

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Katie Nelson

As people’s lives get more and more intertwined with the digital world, actors with criminal intent are leveraging social media and other online spaces to wreak havoc, threaten communities, [...]

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Angelina Martin

Social media marketing is important. But this fact was only emphasized further during the pandemic as people were told to stay in their homes and marketing efforts that require physical [...]

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Katie Nelson

A lot has changed in terms of how people consume information and remain up to date with current events. From waiting to watch the news at a fixed time of [...]

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Kate Kimble

We’re all living in a world where information is being released for public consumption constantly. Unfortunately, some of these are actually inaccurate or just deliberate misinformation. Public safety agencies [...]

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Emily LaGratta

The justice system is under heavy scrutiny. The outcome of this is the public’s deteriorating trust in the agencies and processes within. Trust-building is paramount, but the question being [...]

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Katie Nelson
Kate Kimble

Transparency is a success indicator in the public service space. How do organizations effectively achieve this in their efforts in an arena that deals with sensitive if not classified information? [...]

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Katie Nelson

The last 12 months have been intense. In between a pandemic that threw off the whole world, the attack on the Capitol, incidents that pushed the BLM and StopAAPIHate movements into [...]

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Katie Nelson

Dealing with critical incidents is a default setting for those working in the law enforcement arena. Those in the front lines are putting themselves at risk handling some of the [...]

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Joel Finelstein
John O'Hare
Bob Jensen
Paul G. Goldenberg
Mark Pfeifle

This is the final installment of Justice Clearinghouse’s Disinformation Webinar Series. The first two webinars provided an overview of the damage that disinformation has brought on to the law [...]

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Jeffery Carroll
Alex Goldenberg
Glen Mills
Paul G. Goldenberg
Mark Pfeifle

Disinformation is wreaking havoc on our modern society. The January sixth attack on the Capitol is one of the most glaring and horrifying examples of which. Groups that operate on [...]

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John J. Farmer, Jr.
Paul G. Goldenberg
Graham Brookie
Chris Swanson
Donald J. Mihalek
Mark Pfeifle

Information circulated in online platforms is being leveraged to mobilize the population to stand up for justice and accountability. But the same channels are used to spread false information that [...]

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Katie Nelson

If you’re finding yourself not performing at your best the past months, you’re not the only one. The past 9 months or so had been surreal, from natural disasters, [...]

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Rick Hodsdon

In an era when nearly everyone is equipped with a smart phone with audio-visual recording ability the number of recorded negative encounters between law enforcement and the public over the [...]

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Clifford Pinkney
David Hutchinson
Mark Pfeifle
James Stuart
David Beth

Incidents of civil unrest have been materializing in different parts of the US. The issue itself is complex and unfortunately, it is the law enforcement agencies that are bearing the [...]

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Katie Nelson

Gone were the days when it considered acceptable for organizations to just say “no comment” when asked for a statement.  Innovations in communication and broadcasting created a world where the [...]

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Nina Stively

By nature, the public sector is subjected to scrutiny on their decisions and actions, ensuring tax dollars are being spent sensibly. On social media, the criticism is amplified many times [...]

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Katie Nelson

People’s lives are now online and expect the same for the public sector – to deliver services, provide information, and engage with the population online, and in critical situations, real-time. [...]

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Corey Dobridnia

Any public agency knows that a community’s trust is the best measure of return of investment. And how does an organization gain trust? Through its engagement with the community [...]

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Katie Nelson

The use of social media gave people the freedom and power to share their stories and experiences. Some abused this which resulted in the proliferation of false information and fake [...]

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Corey Yunke

Any agency that delivers services to the community understands the value in engaging the citizens and that return on investment is measured through the trust earned. It’s another story [...]

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Corey Yunke

From being a place in the internet where students merely kill their time to connect and meet people through their network of friends, social media has evolved into a one-stop [...]

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Corey Yunke

There’s a common misconception that social media management is fast, free and easy. Unlike our personal social media accounts, managing social media for an organization requires a working budget, [...]

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Corey Yunke

While social media is viewed as nothing but an avenue to kill time for most people, it has evolved into playing a critical role for institutions – from private companies to [...]

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Dean Cunningham
Kate Kimble

Technology helped a lot for people to keep in touch and stay updated whether it is with other people or with their community. Every minute, millions of content are being [...]

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Articles

Webinar presenter Angelina Martin answered a number of your questions after her presentation, Social Media and Disaster-Related Events for Animal Shelters. Here are just a few of her responses.   [...]

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Angelina Martin shared a number so many great reminders during her webinar, Social Media Marketing for Animal Shelters.  Here’s just one that she shared. "In social media, always follow [...]

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Angelina Martin shared so many great reminders during her webinar, Social Media Marketing for Animal Shelters.  Here’s just one that she shared. "Always use social media for social good. &[...]

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Angelina Martin shared a number of great reminders during her webinar, Social Media Marketing for Animal Shelters.  Here’s just one that she shared. "The first rule of social media [...]

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Webinar presenter Katie Nelson answered a number of your questions after her presentation, Social Media Threat Assessments. Here are just a few of her responses.   Audience Question: Is there [...]

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Webinar presenter Angelina Martin answered a number of your questions after her presentation, Social Media Marketing for Animal Shelters. Here are just a few of her responses.   Audience Question: [...]

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Webinar presenter Kate Kimble answered a number of your questions after her presentation, Crisis Communication Basics: Speaking Up When You Don't Know What to Say.  Here are just a few [...]

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Webinar presenter Al Cobos answered a number of your questions after his presentation, Motivational Conversations for Community Building.  Here are just a few of his responses. Audience Question: How can [...]

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Webinar presenter Emily LaGratta answered a number of your questions after her presentation, Communicating Trust: Can Simple Website Edits Boost Legitimacy? Here are just a few of her responses.   [...]

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Webinar presenters Katie Nelson and Kate Kimble answered a number of your questions after their presentation, Transparency in the Digital Era. Here are just a few of their responses.   [...]

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Webinar presenter Katie Nelson answered a number of your questions after her presentation, Public Information Post-George Floyd. Here are just a few of her responses.   Audience Question: We are [...]

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Webinar presenter Katie Nelson answered a number of your questions after her presentation, Is Your Chief Ready for Media Interviews - Preparation is Key. Here are just a few of [...]

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Webinar presenters John Farmer, Paul Goldenberg, Graham Brookie, Chris Swanson, Don Mihalek, and Mark Pfeifle answered a number of your questions after their presentation, The Unintended Consequences of Disinformation Campaigns [...]

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Katie Nelson shared a number of excellent insights and advice during her webinar, Stand Up, Stand Out: How Social Media Enhances Your Staying Power. Here’s just one reminder she [...]

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Webinar presenter Katie Nelson answered a number of your questions after her presentation, You Matter: Self Care for PIOs.  Here are just a few of her responses.   Audience Question: [...]

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Webinar panelists Sheriffs David Hutchinson, James Stuart, David Beth, Clifford Pinkney (ret), presenter Mark Pfeifle and NSA Executive Director Johnathan Thompson answered a number of your questions after their presentation, [...]

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Katie Nelson shared a number of excellent insights and advice during her webinar, Stand Up, Stand Out: How Social Media Enhances Your Staying Power. Here’s just one reminder she [...]

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Dr. Jeff Fox, PhD shared some incredible insights and advice during the webinar, Creating and Maintaining a Professional Workplace: Managing Difficult People, and Dealing with Negativity.  Here’s just one [...]

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Katie Nelson shared a number of excellent insights and advice during her webinar, Stand Up, Stand Out: How Social Media Enhances Your Staying Power. Here’s just one reminder she [...]

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Webinar presenter Katie Nelson answered a number of your questions after her presentation, Stand Up, Stand Out: How Social Media Enhances Your Staying Power. Here are just a few of [...]

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