Dispatch

Upcoming Webinars

10 / 27 / 2022

Join this dynamic, engaging webinar for practical nutrition tips designed specifically for the first responder lifestyle. The science-based "Tactical Nutrition Guardrails" shared will provide refreshing clarity and help solve the [...]

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10 / 27 / 2022

How three basic words can transform your overall performance and empower individuals to reach their short and long-term goals. Participants will learn that self-expectations, accountability, and consequences are three action [...]

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11 / 15 / 2022

This webinar addresses many of the opportunities and challenges that law enforcement personnel may face in their specific and unique careers. This presentation will cover key areas of building basic [...]

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12 / 01 / 2022

Nobody knows what it's like to do your incredible, life-saving work but you.  Yes, that makes you superheroes, but also makes it difficult to cultivate the appreciation and compensation that [...]

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12 / 06 / 2022

Pre-COVID saw Law Enforcement in a Mental Health crisis, with officers experiencing the mental health effects of stress well beyond the civilian population, and taking their own lives at twice [...]

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01 / 19 / 2023

Self-Confidence can impact all areas of our lives.  When we show up more confident it keeps us safe, keeps us taking the right actions, and helps us have better conversations. [...]

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01 / 24 / 2023

When the term "Next Generation 911" is heard, we often think about changes in technology. What isn't thought about is how the Next Generation of 911 is not only about adapting to [...]

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01 / 26 / 2023

Empathetic leadership is the key to building organizations that are productive, resilient, and cohesive. Balancing the needs of employees, clients, and the organization with compassion and skill is not always [...]

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02 / 02 / 2023

This presentation will provide justice leaders with a model to improve organizational culture and climate. Leaders will learn the importance of setting expectations, maintaining accountability, and delivering the necessary consequences [...]

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02 / 09 / 2023

“The thing that breaks your heart is the very thing you were born to help heal.”- Glennon Doyle.  What role does passion play in your life? In public safety, [...]

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02 / 28 / 2023

We must acknowledge that staff wellness in Corrections can be one of the heaviest burdens of them all, yet one of the most difficult challenges to overcome.  We also must [...]

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03 / 30 / 2023

What is the number one stressor in the workplace? Is it the emotional or physical toll our careers take on us? Is it citizens or clients that demand too much [...]

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04 / 20 / 2023

Now, more than ever mental health has been a buzz phrase to promote self-care or external care from mental health professionals with demands from community, law enforcement professionals, and allocated [...]

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04 / 27 / 2023

What is the number one stressor in the workplace? Is it the emotional or physical toll your career takes on us? Is it citizens that demand too much with little [...]

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05 / 16 / 2023

Stress-management provided us with the tools we needed when we were already stressed, but did not help us to keep from getting stressed. Self-care was introduced to help us prepare [...]

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06 / 01 / 2023

Everyone has experienced the stress response; whether we get upset during an argument, are involved in a high-speed car chase, or we perceive something to be a threat, our stress [...]

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09 / 14 / 2023

First Responder Support Team (FRST) Midwest is a non-profit established by First Responders to serve First Responders. The multi-disciplinary board of directors have worked alongside culturally competent mental health professionals [...]

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09 / 21 / 2023

Studies have shown that depression and PTSD are up to 5 times more common in first responders and that 85% of first responders have experienced symptoms related to mental health conditions. Most [...]

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Recorded Webinars

Nicole Fredricks Jackson

We all want to be better off in life – be it physically, emotionally, or professionally. But any improvement entails changes – and this is typically where the difficulty comes in because [...]

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Bobby Kipper
Scott Geller, PhD

With the barrage of issues hounding law enforcement and related justice professions, different approaches utilizing complicated models, advanced skills, and innovations are implemented in response. But at the heart of [...]

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Rodger Ruge

Helping professions are very demanding. Those employed in these fields must be fit in every sense of the word to be hired. Being in these professions, however, subject them to [...]

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Dennis Nayor

This is the second part of the webinar series on Career Survival with the Administrative Ranks in Policing. The first installment introduced the components to promote career survival that leaders [...]

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Dennis Nayor

Amidst all the controversies and public scrutiny, a job in the law enforcement profession isn’t as appealing as it used to be. But there still are a handful of [...]

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Colleen McCollough
Ken Murphy
BJ Wagner

Law enforcement has been unofficially managing community mental health issues despite not being the experts in such situations. The City of Austin identified this as an area for improvement and [...]

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Marc Hildebrand

Looking to make a change but finding yourself not just quite going all in or unable to sustain it? What you just might need to truly make things happen for [...]

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Rodger Ruge

An average human being is bound to go through about two traumatic events in a lifetime. But for those working in emergency services and other helping professions, that is increased [...]

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BJ Wagner

Law enforcement by default is tasked with the responsibility of dealing with mental health emergencies on top of the profession’s challenges when it comes to funding, staffing, and other [...]

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Halcyon Frank

There is more to leadership than just the title and prestige of the people. In its truest essence, leadership does not require a title but entails selflessness and perseverance to [...]

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Michael Gomez

Anyone who has experienced vicarious trauma (VT) or secondary trauma (ST) and burnout, or is helping others with these, know too well the conscious effort it takes to manage let [...]

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Wendy Hummell

The need to support law enforcement officers’ holistic wellness given the stressful, if not downright traumatic nature of the job, is being recognized by more and more agencies and even [...]

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Darren Ivey
Wendy Hummell
Brenda Dietzman

Stress and trauma look different for everyone. Managing and preventing stress and trauma through self-care and resilience is likewise unique for each individual. This session acknowledges these differences by retelling [...]

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Duane T. Bowers, LPC

People tend to use the term trigger loosely to describe anything that causes them any form of adverse response. In this session, the focus is on trauma triggers – those elicited [...]

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Bobby Kipper

More and more workplaces including the criminal justice field are paying attention to employee wellness. Different initiatives, programs, and services are being made available to the workforce to ensure that [...]

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Halcyon Frank

Attracting and hiring the right candidates is an uphill battle in today’s job market, especially in emergency communications where small candidate pools were already the norm. From employees working [...]

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Wendy Hummell

People often compartmentalize the symptoms that they are experiencing into physical, mental, or emotional. What we often miss is the interrelations of these symptoms with one another. Wendy Hummel leads [...]

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Tracy Ertl

Bullies don't just exist in school halls and schoolyards. Just when we think we’re done and over with with that phase, we find ourselves dealing with the same thing [...]

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Nick Metz
Sara Metz
Bill Walsh
Sammie Wicks

Events that transpired in the last few years made it evident more than ever the challenges the public safety profession is facing. Forced to adapt in a fast-changing world of [...]

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Lois James, PhD

 Watch the Webinar Trailer     From employee assistance programs, office gyms and break rooms, to partnerships with physical and mental health resources and providers, workplaces are now recognizing the [...]

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Wendy Hummell

Ever felt like you want to achieve something only to feel limited by your own thoughts and beliefs? Don't worry because you're not the only one. You see, humans are [...]

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BJ Wagner
John Snook

Communities across the nation are participating in an unprecedented effort to transform mental health emergency response. Two years ago, the FCC adopted rules to establish 988 as the new, nationwide, easy-to-remember 3[...]

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Tracy Ertl

Stressors are inevitable in the world we're living in today. This is especially true for helping professions where all of the incoming information tend to be inherently negative. The value [...]

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Kim Colegrove

For a lot of people, meditation is typically seen as a practice linked to eastern religions and beliefs. This notion tends to create hesitancy and fear that practicing it means [...]

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Marc Hildebrand

So many things to do, so little time. We all have goals for different aspects of our lives that it just seems impossible to accomplish all at the same time. [...]

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Anna Walton

More than being the middleman that collects information and relays it to the first responders on the field, the role of dispatchers has expanded and now involves actual call resolution [...]

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Amy Morgan

Who are you know and where do you want to be? Existentialist questions are tough, but these are things that we ought to contemplate on if we want to live [...]

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Joe Smarro

Compassionate policing is a mindset and culture that must be adopted across law enforcement agencies to be fully effective in the community. Not only does it provide community members with [...]

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Shannon Scully
John Snook

In 2020, Congress the Federal Communications Commission made 988 the universal three-digit dialing code for mental health crisis in the United States. It is an expansion of the National Suicide Prevention Lifeline’[...]

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Bobby Kipper
Scott Geller, PhD

Different approaches to policing are being introduced and implemented – some require complicated models, technical skills, and some of the most cutting-edge technology. However, it is typically the foundational concepts that [...]

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Wendy Hummell
Brenda Dietzman

It entails a high level of resilience to work in helping professions. This is especially true for women who must constantly be present for the people they serve at work [...]

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Kim Colegrove

Helping professions like law enforcement, dispatchers, EMTs, and firefighters are subjected to some of the most dreadful aspects of a community. All the horrors they’ve witnessed, listened to, or [...]

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Shannon Denard

To “Protect and Serve” requires “Trust and Cooperation.” Law Enforcement utilizes police academy training on every call but not every community call results in law enforcement to community relationship cooperation. [...]

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C. Gabrielle Salfati

Mental illness issues are much higher in first responders than in civilians. Deterioration of mental health is observed in criminal justice and public safety professionals during their time of service [...]

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Sara Weston
Halcyon Frank

In the world of public safety, difficult conversations, strong personalities, and sensitive topics, all collide making communication especially tough. Often, we find ourselves dreading difficult conversations, having negative experiences with [...]

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Grant McDougall

The law enforcement profession is demanding to say the least. In a career where one is deployed to some of the most dangerous and daunting situations, it requires those who [...]

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Jackson Gillet

Are you using software services? Are they helping reduce response times and increase efficiencies for calls? We live in a technology-driven world which can be daunting to implement. But, if [...]

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Bobby Kipper

In the last couple of years, there has been a shift in the criminal justice training arena towards the ‘soft skills’ to help criminal justice professionals manage the people they [...]

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Celia Besore
Carmen Van Voorhis
Jay Hauhn
Bob Finney III

The ASAP (Automated Secure Alarm Protocol) to PSAP (Public Safety Answering Point) service provides unprecedented efficiencies for public safety agencies by automating the creation of calls-for-service, effectively saving minutes spent [...]

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Wendy Hummell

The concept of resilience may seem abstract and at times romanticized to a fault. But at its core and in the practical side of looking at things, resilience is a [...]

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Lois James, PhD

With the inherent nature of the law enforcement profession where officers are exposed to challenging conditions, traumatic circumstances, plus add the shift work into the equation, fatigue becomes inevitable. Numerous [...]

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Marc Hildebrand

We all want to be the best version of ourselves. Unfortunately, as we juggle so many things in our lives, we sometimes find ourselves dropping some of these, with one [...]

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Halcyon Frank

The first day on the job can be anxiety-inducing. Everything and everyone is new, and you’re scared to mess up, this is especially true for new dispatchers who learn [...]

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Duane T. Bowers, LPC

The pandemic affected people all over the world. Physically – with their mobility reduced due to health protocols; socially – with lessened interactions with loved ones; professionally – with productivity impacted by remote [...]

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Katharine Manning

There are a lot of people who are suffering from stress and trauma that are not getting the help they need. This fact is only exacerbated over the last year [...]

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Wendy Hummell

Who helps the helpers when they’re the ones who need help? Work for those in the helping professions – law enforcement, medical, EMT, animal control, fire, dispatch – seeing people suffering, [...]

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Jennifer Heisig
Hilary Weinberg

Everyone experiences stress in some form or another. Between seeing people in some of the worst circumstances, being privy to information that are just downright graphic, or having to hear [...]

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Duane T. Bowers, LPC

We witnessed massive changes around us. Between 2020’s wildfires, COVID-19, George Floyd, the civil unrest, to a heated presidential election, and the fresh Capitol riot of 2021, we’re all forced [...]

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Halcyon Frank

Dispatch serves as the intermediary between members of the community and the first responders who can help them. But merely being the messenger is not sufficient when it comes to [...]

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David Black

First responders are the people whom the community depend on to do the dirty work – the ones we know we can’t handle and are too difficult. Given the stressful [...]

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Halcyon Frank
Amy Morgan

Ensuring the safety of the public requires constant coordination between the agencies involved. Fire, EMS, law enforcement, dispatch – these are just some of the key stakeholders that must collaborate to [...]

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Katie Nelson

If you’re finding yourself not performing at your best the past months, you’re not the only one. The past 9 months or so had been surreal, from natural disasters, [...]

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Rob Weinhold

In the law enforcement arena, it is not a matter of if a crisis will hit, but when will it hit. Crises may mean time, money, customers, careers and, in [...]

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Greg Goreck
Don Redmond
William “Fritz” Reber

Stories get modified as it is passed from one person to another, some details will be omitted, added, and at some point, things get lost in translation. The same is [...]

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Brenda Dietzman

The helping profession has its two sides. One is positive, with words like noble and rewarding associated with it. On the other side, it is seen as a thankless job, [...]

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Jeff Thompson, Ph.D.
Kevin Morison

More officers are dying by suicide than line of duty deaths. This conveys that while they’re well prepared and trained to handle critical incidents and dodge attacks and bullets, [...]

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Obed Magny

Everyone can experience trauma, for individuals working in industries that deal with critical incidents and emergencies, the risk of exposure to trauma is further aggravated. The community’s helpers need [...]

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Michael Goold

This webinar will introduce you to the principle of Emotional Intelligence and how you can prevent emotional hijacks, give yourself a yellow card, and “read” the emotions of others to [...]

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Kimberly Miller

It’s been told that the COVID-19 pandemic is the kind of storm that puts us all in the same boat, unfortunately, this isn’t exactly the case. When such [...]

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Grant McDougall

Trauma is typically associated with extreme life-altering experiences. However, the concept of cumulative trauma is quite different from this. As the term suggests, it happens in a slow, repeated, and [...]

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Al Cobos

It takes one bad apple to spoil the bunch, one bad incident to forget all the good that’s been done. Outlier events are putting the whole law enforcement arena [...]

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Kimberly Miller

The Doctor is IN. Join us for the finale of this thought-provoking series about Resiliency, Leadership and the Challenging time we're living through. Dr. Kimberly Miller will be answering questions [...]

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Tina Buneta
Joseph Hoebeke
Doreen Jokerst
Justin Smith
William Beck
Jack Cauley
Kimberly Miller

Webinar Video Clip: Leadership on the Front Lines - Navigating the COVID-19 Pandemic    COVID-19 is testing everyone’s resilience. People are experiencing anxiety over their mobility, safety, livelihood, and [...]

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Daniel Dubief
Michael Fletcher

Our world is now heavily dependent on technology, and it is no different when it comes to emergency response. When it comes to public safety, leveraging the latest technology to [...]

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Kimberly Miller

This is the second installment of Dr. Kimberly Miller’s webinar series on resilience and bounceability. This time around, she will be providing six additional tools that can be integrated [...]

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Kimberly Miller

What the whole world is going through right now is testing all of us – from the government’s decision-making to things that we have better control of like our discipline, [...]

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Dr. Babatunde Okuleye, M.D., MBA
Robin Timme
Jennifer Horney

This is the second part of the Corrections and COVID-19 series made possible through the Falcon Correctional and Community Services, Inc. Topics covered in the first installment are the epidemiology [...]

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Robin Timme
Jennifer Horney
Scott Semple
Elias A. Diggins

Strange times we’re in right now and it’s affected our consciousness on a whole new level. There is a threat – we cannot see it, but we know it’[...]

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Thomas Dworak

It’s been established that individuals can get trauma from repeated exposure to details of distressing events. Dispatchers who are in the front lines receiving emergency calls for service from [...]

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Halcyon Frank

Working in dispatch requires responders to be able to trust dispatchers with their lives. Quite a  difficult ask when dispatchers are just voices on the other side of the line. [...]

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Amy Morgan

At one point or another, we all are exposed to events that may warrant a trauma response. It could be something that we’ve gone through in childhood, more recent [...]

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Dan Phillips
Brandon “Choe” Sergent, M. Th.,

Jails and prisons have their challenges and would greatly benefit from help from the community. Religious organizations are willing to provide whatever help they can extend, but they too, identify [...]

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Jonathan Parker

The second installment of a two-part series, Jonathan Parker is back on Justice Clearinghouse to continue on his Watch Your Six course. In the first part, Jonathan unpacked the six [...]

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Jonathan Parker

It’s s been said that in life we juggle rubber and glass balls. The rubber balls represent aspects of our life that we can bounce back from. The glass [...]

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Karen Solomon
Amy Morgan

Articles, photos, reminders, and chain messages are making rounds on the internet encouraging people to be cognizant of potential mental health issues others are experiencing – to be wary, listen, support, [...]

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Dan Phillips

Law enforcement officers find themselves dealing with people from all walks of life daily – and it includes people with mental health issues. These people might end up in jails and [...]

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Peter Bellmio

Next Generation 911 is being integrated by public safety agencies in their goal to enhance emergency services through improved communications powered by wireless technology. As more and more communities are adopting [...]

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Alana Negroni

Stress seems to be inevitable these days – in our work, relationships, and life brought about by the competitive, fast-paced lifestyles we’re leading and external factors and circumstances we’re [...]

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Sara E. Mahoney

This is the second-part of Sara Mahoney’s Mindfulness Series. She addressed mindfulness for domestic violence victims in the first one and on this session, she will discuss mindfulness for [...]

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Rich Martin

In 2018, CareerCast ranked policing as the fourth most stressful job in the US brought about by the dangerous and demanding nature of the profession. When an individual’s stress is [...]

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Denise Beagley

A significant chunk of the population has gone through a traumatic experience in their lives – it has become the norm and no longer the exception. Because of this, awareness efforts [...]

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For the general population, only 9% meet the criteria for PTSD across their lifespan, but in correctional populations, almost 100% experienced trauma in their life.  The correctional setting is found to be [...]

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Sara E. Mahoney

Working in the field of criminal justice, probation, victim advocacy and social services is a noble path. It gives an individual the ability to change the course of another person’[...]

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Duane T. Bowers, LPC

In 2012, the Diagnostic and Statistical Manual of Mental Disorders (DSM–V) rewrote the definition of Post-Traumatic Stress Disorder (PTSD) such that it is no longer confined to those who experienced [...]

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Amy Morgan

Difficult conversations are just that – difficult. They happen in instances when we need to communicate our grievances, things that we want to change, or deliver bad news. But there are [...]

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Alana Negroni

Law enforcement has always been an adrenaline-driven field, it is the nature of the job. Some of the incidents police officers find themselves are a little bit more critical than [...]

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Amy Morgan

When people are in danger, they call on to first responders to give them the help they need – to manage the situation, deal with the trauma, and provide other needed [...]

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Kimberly Miller

Taking on the job in the public sector means being ready to be of service to the people. For those working as first responders, health providers, or law enforcers – service [...]

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Ed Sherman, Psy.D.

There are many values and virtues that we are all taught from school to our jobs when it comes to surviving and living our lives. All of these are valuable, [...]

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Denise Beagley

As a public servant, part of any criminal justice profession is encountering random strangers, even sketchy characters. Not just merely meeting them, but talking to them, building rapport such that [...]

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Amy Morgan

Anxiety disorders (generalized anxiety, social anxiety, panic disorder, etc.) are the most common mental illness, and it affects millions of people around the world. According to the National Institute of [...]

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Matthew Kail
Duane T. Bowers, LPC

Work-related stress is prevalent – it happens to people with 9 to 5 desk jobs, field workers, start-up entrepreneurs, top-tier executives; blue collar, white collar. Work-related stress can be reduced and relieved by [...]

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Ray Nash

Resiliency is a highly-revered quality. Overcoming adversity and our personal demons can be tough. More so when you’re in a position that exposes you to different characters and situations. [...]

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Duane T. Bowers, LPC

Employees working in the field of public service and social welfare often extend help to others who go through tumultuous moments. In doing so, they also take into their psyche [...]

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Amy Morgan

The law enforcement and justice profession deal with different types of people with a myriad of personalities. It can get tricky having to decode each one and ensuring that your [...]

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Lanae Holmes
Duane T. Bowers, LPC

    This webinar will provide an in depth look at the impact viewing child pornography may have on personnel. It will also discuss why some people are more impacted [...]

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Natalie Johnson

Description: Our presenter, Ms. Natalie Johnson, will discuss practical nutrition strategies to improve performance through sports nutrition and energy management. She will cover topics such as how much and how [...]

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Mark Warren

  The MISSION generally speaking of emergency dispatchers and 911 call takers is: “To provide timely, professional, quality service to a highly diverse group of members of the community, fellow members [...]

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Natalie Johnson

Ms. Natalie Johnson, will discuss strategic movement and exercise to assist in managing and expanding energy capacity. Energy is the foundation for being fully engaged. As Law Enforcement and Emergency [...]

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Natalie Johnson

  Description: Our presenter, Ms. Natalie Johnson, will discuss practical nutrition strategies to improve performance through sports nutrition and energy management. She will cover topics such as how much and [...]

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Michael G. Aamodt

Description: The Internet, as well as many written sources, suggest that police officers engage in an unusually high number of maladaptive behaviors. That is, they are thought to have high [...]

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Pam McMillan

Description: This two hour course is designed to help participants learn some skills and tools for dealing with stress in their lives. A Life of Stress, The Damages: Participants gain [...]

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Articles

Webinar presenter Nicole Fredricks Jackson answered a number of your questions after her presentation, Micro-Habits: Navigating the Intersection of Work and Life. Here are just a few of her responses. &[...]

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Webinar presenter Rodger Ruge answered a number of your questions after his presentation, Tactical Resilience: Physical Resilience for Peak Field Performance (Part 2).  Here are just a few of his responses. &[...]

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Webinar presenters Ken Murphy, Colleen McCollough, and BJ Wagner answered a number of your questions after their presentation, The 4th 911 Option: Mental Here Services. Here are just a few of [...]

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Webinar presenter Rodger Ruge answered a number of your questions after his presentation, Tactical Resilience: Mental Preparedness for Peak Field Performance (Part 1).  Here are just a few of his responses. &[...]

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Webinar presenter BJ Wagner answered a number of your questions after her presentation Creating a Continuum Ecosystem of Crisis Response: It's Not Either-Or.   Here are just a few of her [...]

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Webinar presenter Halcyon Frank answered a number of your questions after her presentation, Leading from All Levels.  Here are just a few of her responses.   Audience Question: How do [...]

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Webinar presenter Dr. Michael Gomez answered a number of your questions after his presentation, Beyond Self Care: The CE-CERT Model for Secondary Trauma and Burnout. Here are just a few [...]

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Webinar presenter Wendy Hummell answered a number of your questions after her presentation, Creating a Culture of WellnessL Increasing Retention, Morale, and Employee Health by Infusing Wellness into Your Agency.  [...]

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Awww, Nicole, you made us blush. Thank you for your kind words!         To learn more about our upcoming webinars, click here. To learn how to become [...]

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Webinar presenters Wendy Hummell, Darren Ivey and Brenda Dietzman answered a number of your questions after their presentation, Resilience Tools: Ideas for People Who Have Stories. Here are just a [...]

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Webinar presenter Bobby Kipper answered a number of your questions after his presentation, Changing Agency Culture and Climate with Spiritual Wellness. Here are just a few of his responses.   [...]

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We loved this great reminder that Bobby Kipper shared during his webinar, "Changing Culture and Climate with Spiritual Wellness."   "Culture sets climate. What you allow within your organization becomes [...]

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Halcyon Frank really got our attention when she shared this reminder during her webinar, Building Your Team: Lessons for Dispatch Organizations.     "We have to think of our employees as "[...]

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Webinar presenters Joe Dulla and Mandy Nice answered a number of your questions after their presentation, Human Performance Optimization: Caring for Your  Team. Here are just a few of their [...]

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Webinar presenter Wendy Hummell answered a number of your questions after her presentation, Blueprint for Resilience: How to Reverse Engineer Burnout and Compassion Fatigue. Here are just a few of [...]

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Webinar presenter Tracy Ertl answered a number of your questions after her presentation,  Protecting Interpersonal Work Relationships: Lessons for Criminal Justice Professionals. Here are just a few of her responses. &[...]

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Problems, no matter the type, typically are better addressed proactively, as Tracy Ertl reminded us during her webinar, Protecting Interpersonal Work Relationships: Lessons for Criminal Justice Professionals. Here's just one [...]

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Webinar presenters Dr. Sara Metz, Nick Metz, Bill Walsh, Sammie Wicks, and Christine Johnson answered a number of your questions after their presentation, Officer Safety and Wellness in Rapidly Changing [...]

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Retired Chief Nick Metz and the presenters for the webinar, Officer Safety and Wellness in Rapidly Changing times: What does it look like for officers, their families, and agencies, shared [...]

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During the webinar, Officer Safety and Wellness in Rapidly Changing times: What does it look like for officers, their families, and agencies? Chief Nick Metz (ret) shared a fabulous acronym [...]

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Webinar presenter Dr. Lois Jamees answered a number of your questions after her presentation, How to Improve Your Sleep Hygiene and Reduce Your Fatigue. Here are just a few of [...]

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We, the country and our profession has been through SO much these last few years. That's why we just loved this gentle reminder from our webinar presenter, Dr. Gabrielle Salfati, [...]

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Webinar presenter Wendy Hummell answered a number of your questions after her presentation, Coach or Critic: Implementing Strategies to Overcome Negativity Bias and Limiting Beliefs. Here are just a few [...]

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Webinar presenters John Snook and BJ Wagner answered a number of your questions after their presentation, 988 and the Future of Crisis Response: What Criminal Justice Professionals Need to Know (part 2). [...]

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Webinar presenter Kim Colegrove answered a number of your questions after her presentation, Demystifying Meditation and Mindfulness for Criminal Justice Professionals. Here are just a few of her responses.   [...]

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Webinar presenter Brenda Dietzman answered a number of your questions after her presentation, Finding Your True North: Letting Your Purpose Guide Your Career. Here are just a few of her [...]

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Webinar presenter Amy Morgan answered a number of your questions after her presentation, There's More to You than Your Career: Finding Balance and Personal Identity.  Here are just a few [...]

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Webinar presenters John Snook and Shannon Scully answered a number of your questions after their presentation, 988 and the Future of Crisis Response: What Criminal Justice Professionals Need to Know.  Here [...]

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Webinar presenters Bobby Kipper and Dr. E Scott Geller answered a number of your questions after their presentation, Actively Caring for People: Lessons for Criminal Justice Professionals.   Here are just [...]

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Webinar presenter Kim Colegrove answered a number of your questions after her presentation, Facing the Mental and Emotional Impacts of this Work: Three Steps Justice Professionals and Their Spouses Can [...]

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Webinar presenter Dr. Grant McDougall answered a number of your questions after his presentation, Under Siege: The Psychological Impact on Law Enforcement in these Troubled Times. Here are just a [...]

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Webinar presenter Bobby Kipper answered a number of your questions after his presentation, Spiritual Wellness for Criminal Justice Professionals. Here are just a few of his responses.   Audience Question: [...]

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Webinar presenters Celia Besore, Carmen Van Voorhis, Jay Hauhn, and Bob Finney answered a number of your questions after their presentation, Alarm Calls for Service: Increasing Accuracy, Efficiency, and Reliability.  [...]

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Webinar presenter Wendy Hummell answered a number of your questions after her presentation, Improving Resilience in 5 Minutes a Day.  Here are just a few of her responses.   Audience Question: [...]

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Webinar presenter Dr. Lois James answered a number of your questions after her presentation, Police Fatigue: Strategies for Managing Fatigue and Promoting Sleep Health. Here are just a few of [...]

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Webinar presenter Marc Hildebrand answered a number of your questions after his presentation, The Secret behind Getting into Incredible Shape while Working Our Crazy Careers.  Here are just a few [...]

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Webinar presenter Halcyon Frank answered a number of your questions after her presentation, Creating the Best Start for New Dispatchers. Here are just a few of her responses.   Host: [...]

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Webinar presenter Duane Bowers answered a number of your questions after his presentation, Long Term Coping Skills. Here are just a few of his responses.   Audience Question: Can long-term [...]

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Webinar presenter Wendy Hummell answered a number of your questions after her presentation, Understanding Compassion Fatigue for First Responders and Criminal Justice Professionals. Here are just a few of her [...]

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Webinar presenter Obed Magny answered a number of your questions after his presentation, The Importance of Mental Tenacity in Policing. Here are just a few of his responses.   Audience [...]

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Webinar presenters Hilary Weinberg and Jennifer Heisig answered a number of your questions after their presentation, Building Peer Support Programs for Prosecutors. Here are just a few of their responses. &[...]

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Webinar presenter Halcyon Frank of the Dispatch Lab answered a number of your questions after her presentation, Domestic Violence and Dispatch. Here are just a few of her responses.   [...]

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Webinar presenter Amy Morgan from Academy Hour answered a number of your questions after her presentation, Outside Yourself: Making the Most of Mental Health Resources. Here are just a few [...]

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Dr. Kimberly Miller shared a number of excellent insights and advice during her Ask Me Anything webinar, Maintaining Resilience. Here’s just one reminder she shared with our audiences.   "[...]

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Webinar presenters Amy Morgan and Halcyon Frank answered a number of your questions after their presentation, Life-Saving Partners: 911 and Suicide Lifelines Working Together.  Here are just a few of their [...]

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Webinar presenter Katie Nelson answered a number of your questions after her presentation, You Matter: Self Care for PIOs.  Here are just a few of her responses.   Audience Question: [...]

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Webinar presenters Captain Greg Goreck, Captain Don Redmond, and Captain Fritz Reber (ret) answered a number of your questions after their presentation, Livestream 911 Calls Directly to First Responders for Improved [...]

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Webinar presenter Brenda Dietzman answered a number of your questions after her presentation, Building Resiliency: The Dawn of the Mentally Strong Employee. Here are just a few of her responses. &[...]

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Webinar presenter Dr. Obed Magny answered a number of your questions after his presentation Job Satisfaction: An Evidence-Based Approach to Improving Morale and Reducing Stress with the Employees in Your [...]

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Webinar presenters Andy Carrier, John McGuire, Kit Cummings, Rita Watkins, and Rev. Eric Skidmore answered a number of your questions after their presentation, Post Critical Incident Seminar: A Tested Solution [...]

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Webinar presenters Dr. Jeff Thompson and Kevin Morison answered a number of your questions after their presentation, An Occupational Risk: What Law Enforcement Agencies Can Do to Prevent Officer Suicide.  [...]

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Webinar presenter Dr. Obed Magny answered a number of your questions after his presentation, The Contagiousness of Vicarious Trauma. Here are just a few of his responses.   Audience Question: [...]

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Webinar presenter Dr. Grant McDougall answered a number of your questions after his presentation, Cumulative Trauma: The Covert Enemy of First Responders. Here are just a few of his responses. &[...]

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Webinar presenters Dr. Kimberly Miller, Tina Buneta, Joseph Hoebeke, Doreen Jokerst, Justin Smith, William Beck, and Jack Cauley answered a number of your questions after their presentation, Leadership on the [...]

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Webinar presenter NCCHC's Jim Martin answered a number of your questions after his presentation, Standards of Care: Mental Health in Our Jails and Prisons...Now What? Here are just a [...]

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Amy Morgan shared some fantastic insights and advice about recovery, trauma and growth during her webinar, Growth as a Post Trauma Response. Here's just one reminder.   "Growth can only [...]

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Amy Morgan shared some fantastic insights and advice about recovery, trauma and growth during her webinar, Growth as a Post Trauma Response. Here's just one reminder.   "Sometimes we need [...]

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Dr. Kimberly Miller shared a number of excellent insights and advice during her Resiliency series, Increasing Your Bounceability: Ways to Build Resilience Every Day,  and Part 2,  More Ways to Bounce [...]

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Dr. Kimberly Miller shared a number of excellent insights and advice during her Resiliency series, Increasing Your Bounceability: Ways to Build Resilience Every Day,  and Part 2,  More Ways to Bounce [...]

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Dr. Kimberly Miller shared a number of excellent insights and advice during her Resiliency series, Increasing Your Bounceability: Ways to Build Resilience Every Day,  and Part 2,  More Ways to Bounce [...]

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Dr. Kimberly Miller shared a number of excellent insights and advice during her Resiliency series, Increasing Your Bounceability: Ways to Build Resilience Every Day,  and Part 2,  More Ways to Bounce [...]

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Webinar presenter Dr. Kimberly Miller answered a number of your questions after her presentation, More Ways to Bounce and Build Your Resilience. Here are just a few of her responses. &[...]

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Animal welfare professionals care tremendously for the animals they are sworn to protect and the owners whom they are there to help educate and inform. We loved this quote shared [...]

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Webinar presenter Dr. Kimberly Miller answered a number of your questions after her presentation, Increasing Your Bounceability: Ways to Build Resilience Every Day. Here are just a few of her [...]

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Webinar presenters Dr. Babatunde Okuleye, Dr. Robin Timme and Dr. Jennifer Horney answered a number of your questions after their presentation, Corrections & COVID-19: Enhancing Resiliency of Staff and Inmate [...]

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Webinar presenter Amy Morgan answered a number of your questions after her presentation, Suicide Explained: What Leads Someone to that Moment. Here are just a few of her responses.   [...]

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Webinar presenters Dr. Robin Timme, Dr. Jennifer Horney, Scott Semple and Elias Diggins answered a number of your questions after their presentation, Corrections & COVID-19: Maintaining Mental Wellness of Staff [...]

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Dr. Jeff Fox, PhD gave us a super reminder about the importance of understanding who you are and how that affects what you do every day during his webinar, "Creating [...]

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Webinar presenter Thom Dwoark answered a number of your questions after his presentation, EQ for Dispatchers.  Here are just a few of his responses.   Audience Question: How much does [...]

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Webinar presenters Halcyon Frank answered a number of your questions after her presentation, Building Trust in 911.  Here are just a few of her responses.   Audience Question: I want to [...]

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Impact Dispatch's Halcyon Frank shared this great reminder about the impact trust has on an agency's growth and development during her webinar, Building Trust in 911.  "The efficiency of your agency [...]

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Love this great reminder from Amy Morgan during her webinar, Growth as a Post Trauma Response.   "Growth only happens through change."   Click Here to See Our Law Enforcement [...]

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Webinar presenter Jonathan Parker answered a number of your questions after his presentation, Watch Your Six Part 2. Here are just a few of his responses.   Audience Question: Jonathan you [...]

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Webinar presenter Jonathan Parker answered a number of your questions after his presentation, Watch Your Six: Because Making It Home Is Just the Beginning. Here are just a few of [...]

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Webinar presenters Jason Ratcliff, Darrah Metz, and Dr. Kimberly Miller answered a number of your questions after their presentation, Therapy K9s: Changing the Way Law Enforcement Reaches Their Communities. [...]

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Webinar presenter Jason Winsky answered a number of your questions after his presentation, Beyond CIT: Establishing Mental Health Support Teams.   Here are just a few of his responses.   Audience [...]

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Webinar presenter Dr. Rich Martin answered a number of your questions after his presentation, A Daily Drop of Corrosion: How the Daily Experiences of Justice Professionals Can Lead to Burnout.   [...]

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Webinar presenter Sara Mahoney answered a number of your questions after her presentation, Mindfulness in Domestic Violence Work: Part 2- Working with Offenders.   Here are just a few of her [...]

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Webinar presenter Dr. Peggy Rothbaum answered a number of your questions after her presentation, Protecting the Protector: Who's Taking Care of You?   Here are just a few of her responses. &[...]

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Webinar presenter Alana Negroni answered a number of your questions after her presentation, The Benefits of Developing a Peer Support Program.   Here are just a few of her responses.   [...]

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During his webinar, Dr. Robin Timme shared impactful insights about the prevalence of trauma in the histories of those who are incarcerated as well as those who work in correctional [...]

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Webinar presenter Dr. Robin Timme answered a number of your questions after his presentation, Trauma-Informed Jails: Incorporating Wellness for Correctional Officers.  Here are just a few of his responses.   [...]

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Webinar presenter Denise Beagley answered a number of your questions after her presentation, Trauma Informed Care & Response: 101 Training for Justice Professionals.   Here are just a few of her responses. &[...]

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Webinar presenter Duane Bowers answered a number of your questions after his presentation, Self Care for Justice Professionals. Here are just a few of his responses.   Audience Question: Are [...]

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One in 5 American adults will experience mental illness in a given year, and about half of the American population will have a diagnosable mental illness at some point in their [...]

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The term Post Traumatic Stress Disorder, commonly referred to as PTSD, was coined in 1980 by the American Psychological Association when it formally became recognized as a diagnosable condition after the [...]

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Falcon, Inc's Harmony Goorley and Dr. David Stephens shared some incredible information about trauma in incarceration settings during the webinar, "Balancing Order & Recovery: Blueprints for a High-Performing, Trauma-Resilient Jail."  [...]

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Webinar presenter Harmony Goorley and Dr. David Stephens from Falcon, Inc answered a number of your questions after the presentation, “Balancing Order & Recovery: Blueprints for a High-Performing, Trauma Resilient [...]

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Dr. David Stephens made some excellent points during the webinar, Balancing Order and Recovery: Blueprints for a High Performing, Trauma-Resilient Jail. Here's one we thought was particularly important. “We can [...]

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We loved this statement Harmony Goorley made during her webinar, Balancing Order and Recovery: Blueprints for a High Performing, Trauma-Resilient Jail about the importance of inmate wellness. “When inmates feel [...]

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We loved this statement Harmony Goorley made during her webinar, Balancing Order and Recovery: Blueprints for a High Performing, Trauma-Resilient Jail about the correlation between staff and inmate wellness. “Our [...]

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We loved this statement Harmony Goorley made during her webinar, Balancing Order and Recovery: Blueprints for a High Performing, Trauma-Resilient Jail about the importance of inmate wellness. “When staff ignores [...]

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Christina McCale

We know that most inmates have some level of trauma in their background. But what about your correctional officers? Correctional officers have some of the highest levels of stress of [...]

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Webinar presenter Alana Negroni of The Counselling Team International  answered a number of your questions after her presentation, “The Impact of an Officer Involved Shooting.” Here are a few of [...]

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We loved this quote Amy Morgan made during her webinar, The Trauma of First Response to Cruelty.   "People who care more, hurt more."     Click Here to Watch [...]

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Webinar presenter Amy Morgan answered a number of your questions after her presentation, The Trauma of First Response to Cruelty. Here are a few of her responses.   Audience Question:  [...]

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Webinar presenter Dr. Kimberly Miller answered a number of your questions after her presentation, "Keeping Your Super Heroes Super." Here are a few of her responses.   Audience Question: Our [...]

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Love this reference Dr. Ed Sherman made during his recent webinar, The Power of Resilient Leadership. Be sure to check out his recording for more insights and great resources. "Surprises [...]

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Christina McCale

Today's public safety professionals face incredible challenges: from life and death situations to agitated citizens, from on-going public scrutiny to ever-changing laws, and rising expectations. Perhaps one of the biggest [...]

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Webinar presenters Matthew Kail and Duane Bowers answered a number of your questions after their presentation, Creating a CulturOrganizationaloinal Wellness. Here are some of their responses.   Audience Question: Do [...]

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In the United States, shift work is defined as any regular work schedule that falls outside the standard work day of 9am to 5pm. Shift work includes swing shifts, which [...]

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Christina McCale

Those who strive to protect the Internet's youngest victims face incredible challenges - and can bear tremendous emotional tolls. Knowing this, many ICACs create support and wellness programs to give [...]

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Emotional Support for Mass Casualty Survivors
Duane T. Bowers, LPC
Christina McCale

Once the police tape is gone, what are the best ways to support survivors of traumatic events, like Mass Casualty Shootings? Check out our interview with trauma care expert and [...]

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Webinar presenter Duane Bowers answered a number of your questions after his presentation, Providing Wellness Support for Online Child Exploitation Personnel. Here are some of his responses.   Audience [...]

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Christina McCale

It's incomprehensible the grief a family must feel when one of its members has gone missing. But often we forget that the justice professionals who work a missing persons case [...]

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Amy Morgan

Ask a 4-year-old boy who he knows that most closely resembles a super-hero, and he will often shout out, “My DAD!” with great pride.  I remember my own Dad, when [...]

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Christina McCale

People use terms like "psychopath" or "manic" or "depressed" to describe others - often forgetting that these are actually mental health terms with real definitions and diagnoses. But how do [...]

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Christina McCale

Viewing images of child exploitation is nothing short of disturbing. But what if it was your job to find and remove images of children being harmed.... all day. Every day...? [...]

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Christina McCale

We continue our conversation with Marcia Williams, peer support specialist with Safe Call Now, to learn more about this organization and its unique network of services it provides to public [...]

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Christina McCale

  According to Badge of Life, "More cops die of suicide than are killed by gunfire and traffic accidents combined."And while there may be discussions or debate about the [...]

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Christina McCale

Losing anyone to suicide is tragic. But losing a first responder represents a unique tragedy: someone who has spent their career putting others first, risking their life to save others [...]

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Christina McCale

According to Badge of Life, a police suicide prevention program, 108 Law Enforcement Officers took their own lives in 2016.  While this does show a decline, this may not be all-inclusive, nor [...]

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